Frequently Asked Questions
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The best way to get answers is to contact us. However, we know that before you start a conversation you might want to have some general information about what to expect, licensing, requirements, and more. Below is a list of common questions customers often have prior to contacting us.
How do you License your product?
We generally count the number of databases or instances we work against. We DON’T count CPUs, volumes of data, network traffic, etc. For exact information and quotes, please contact us.
What are the product requirements?
The products are extremely efficient in CPU usage, disk footprint, memory usage, and network bandwidth. Generally speaking, low-end PC hardware or virtual machines are sufficient in most cases. However, sizing depends significantly on how you intend to use the products. Please contact us to help you determine the correct sizing for your environment.
What else do I need to buy or install?
Nothing. The products are completely self-contained and include everything required for normal operations. To run the products you will need to have a supported operating system installed. On Windows, we might also require the .NET framework to be installed. To connect to databases remotely we will require database drivers (which we can also provide).
What services would I need to get up and running, and how quickly can you do it?
In most cases, no additional services are required, and we can get you installed, configured, with a few reports and alerts generating in a couple of hours. However, we often recommend deployments to be better planned and controlled. It all depends on your needs. We can move as fast or as slow as the situation warrants.
How can I get more detailed product information?
Our experience has shown that customers are most successful in understanding the product and performing successful POCs if they attend a 1-hour demo of the product. While the products are easy to use, they have a lot of functionality. A one-on-one demo would give you an overall understanding of the product, and it will allow us to understand your needs and guide you to the features that are most relevant to you.
How can I evaluate your product?
Contact us for a free trial version. We recommend that prior to the evaluation, you attend a 1-hour one-on-one discovery call and demo to improve your chances of a successful POC.
What should I expect after I contact you?
One of our product experts will contact you within one business day to perform a short discovery call to understand your needs, your drivers, and what your environment is. If we believe we can help you, we will explain how and suggest scheduling a 1-hour web demo to show you the relevant solution.
How can I schedule a demo?
Please go to the contact page, select a demo request, and suggest two time slots of scheduling the demo. We are located in California which is in the Pacific timezone.
How can I get a price quote?
Please go to the contact page, select a price quote, and fill the required information. If you are not be familiar with our solution portfolio, a discovery call might help determine what your needs are and provide you with a relevant quote.
Why should I buy from Blue Core Research?
The simple truth is that we have the best solution, and we care about you. We are an advanced technology company that is focused on two things only – listening to our customers and inventing and building the best technologies to properly address their needs. Give us the opportunity to show you what we can do for you.
What markets does Blue Core Research serve?
We are what’s known as a cross-vertical company. We target security problems in IT environments, and those problems exist in almost all companies. Whether you have financial information, employee information, customer information, health care records, credit cards, or any other type of information that is important to secure – you could be our customer.
Does your solution work in the cloud?
Most of our solutions are what’s known as on-premise. That means that we sell permanent or annual licenses to our software, and you install that software in your environment. In many cases, you can install our software in the cloud as well, but the devil is always in the details. Talk to us and we’ll help you find the answer to your particular case.
I already have some solution(s) in place, but I like what you have to offer
We will work with you to replace what you have and upgrade you to our solutions. Let us move you to the best technology at the lowest cost.
I have a unique situation/challenge, can you help?
Talk to us. in many cases your unique problem is something that other customers experienced and we can recommend the best approach to solve it. If this is the first time we hear about it, our engineering team will work with you to find a correct solution. Listening to our customers and solving real problems is how we make our products better. Let us help you.